Privacy Policy

1. Who we are

Host Deal India (“HDI”, “we”, “us”) provides web hosting, email, content delivery and related services. We are based in Nashik, Maharashtra, India, and we are the data controller for the personal data described here.

For anything in this policy — including requests about your data — contact us at support@hostdealindia.com.

2. What we collect

Information you give us

Account details — name, business name, email address, phone number, postal address and, where applicable, GSTIN.
Billing details — the plan you buy, invoices and payment references. Card, UPI and bank details are entered on our payment gateway’s pages; we do not store them.
Support content — the messages, attachments and credentials you share with us when you ask for help or a migration.
Service content — the files, databases, emails and other material you upload. You own this; we process it only to run the Services.

Information we collect automatically

Technical logs — IP address, browser and device type, timestamps, pages requested and error codes, kept for security, abuse prevention and troubleshooting.
Service usage — resource consumption such as disk, bandwidth, CPU, email volume and CDN traffic, used for billing, capacity and fair-use enforcement.
Website analytics — aggregated, non-identifying statistics about visits to this website.

We do not ask for, and you should not send us, sensitive personal data such as health records, biometric data or government ID numbers unless we specifically need it (for example, KYC for a domain registration).

3. How we use it

To create and run your account, provision hosting, email and CDN services.
To take payment, issue invoices and manage renewals.
To provide support, including migrations and troubleshooting.
To keep the platform secure — detecting abuse, spam, malware, fraud and attacks.
To meet legal, tax and accounting obligations.
To tell you about service changes, maintenance or security notices. Marketing email is opt-in and can be turned off at any time.

We do not sell your personal data, and we do not use your website content for advertising.

4. Our lawful bases

Where India’s Digital Personal Data Protection Act applies, we process personal data on the basis of your consent (for account creation and optional communications), for the performance of our contract with you, and for our legitimate uses permitted by that Act — security, fraud prevention and legal compliance. Where GDPR applies to visitors from the EU, our bases are contract performance, legal obligation, and legitimate interests in keeping the service secure.

5. Payments

Payments are handled by payment gateways, not by us directly:

CCAvenue — for customers in India, paying in INR by UPI, net banking, debit card or credit card.
PayPal — for customers outside India, paying in their own currency.

When you pay, the gateway collects your payment details and processes them under its own privacy policy. We receive confirmation that payment succeeded, the amount, the method type and a transaction reference — never your full card number, CVV or UPI PIN.

6. Cookies

This website uses a small number of cookies and similar technologies:

Essential — required for the site and SiteCP to work, including staying signed in and protecting forms.
Preference — remember choices such as dark mode.
Analytics — aggregated visit statistics that help us improve the site. These do not identify you.

You can clear or block cookies in your browser. Blocking essential cookies will stop parts of the site and panel working.

7. Where your data lives

Hosting data — your files, databases and email — is stored in our data centre in the United Kingdom.

CDN is a separate layer: cached copies of public, static content are held briefly at 31 edge locations around the world so visitors load pages faster. Edge caches contain public content only, not account or billing data.

Support, billing and account records are held on our systems in India and with the processors listed below.

We share personal data only where needed to run the Services:

Payment gateways — CCAvenue and PayPal, for processing payments.
Data centre and infrastructure providers — the UK facility and network partners that host our servers.
CDN provider — for delivering cached content from edge locations.
Email and messaging providers — to deliver service notifications and support replies.
Accountants and auditors — for tax and statutory filing, under confidentiality.
Authorities — where we are legally required, or where disclosure is necessary to investigate abuse or protect someone’s safety.

Processors act on our instructions and are bound by confidentiality and data-protection obligations. We do not sell or rent personal data to anyone.

9. International transfers

Hosting data is processed in the United Kingdom, and some processors operate outside India. Where personal data leaves India we rely on your consent or on permitted transfers under applicable law, and we require recipients to protect it to a standard consistent with this policy.

10. How long we keep it

Account and billing records — for the life of the account plus the period required by tax and company law (generally eight years).
Hosting content — while the account is active. After cancellation it is deleted following our standard retention window, unless you ask us to delete it sooner.
Support tickets — typically three years, so we can keep continuity on your history.
Logs — short retention windows (days to weeks) unless preserved for a specific security investigation.

11. Security

We protect data with access controls, encryption in transit, network firewalls, malware and intrusion monitoring, and least-privilege access for staff. Our data centre has physical security and redundant power and network.

No service is completely secure. Please use a strong, unique password, enable two-factor authentication in SiteCP, and tell us immediately at support@hostdealindia.com if you suspect unauthorised access. If a breach affects your personal data, we will notify you and the relevant authority as required by law.

12. Your rights

Subject to applicable law, you can ask us to:

confirm what personal data we hold about you, and give you a copy;
correct anything inaccurate or incomplete;
delete data we no longer need;
restrict or object to certain processing;
provide your data in a portable format;
withdraw consent for optional processing, such as marketing.

Email support@hostdealindia.com with the request. We may need to verify your identity first, and we will respond within the period required by law. If you are not satisfied with our response, you can complain to the Data Protection Board of India, or to your local supervisory authority if you are in the EU.

Grievance officer. For data-protection queries or complaints, write to the Grievance Officer at Host Deal India, Third Floor, Chintamani Tower, Gangapur Road, Thatte Nagar, Nashik, Maharashtra 422005, or email support@hostdealindia.com.

13. Children

The Services are for businesses and adults. We do not knowingly collect personal data from children under 18. If you believe a child has given us personal data, contact us and we will delete it.

14. Changes to this policy

We may update this policy as our services or the law change. The revised version will be posted on this page with a new date, and where changes are material we will notify account holders by email.

15. Contact

Host Deal India
Third Floor, Chintamani Tower, Gangapur Road, above Bank of Maharashtra, Thatte Nagar, Nashik, Maharashtra 422005, India
Email: support@hostdealindia.com · Abuse: abuse@hostdealindia.com
Phone: +91 82750 16236

This policy was last updated on 10 November 2026. It should be read together with our Terms of Service.