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Last updated 10 November 2026

Terms of Service

These terms govern your use of Host Deal India’s hosting, email, CDN and related services. By signing up, you agree to them — along with our Privacy Policy.

1. About these terms

These Terms of Service (“Terms”) are an agreement between you (“you”, “customer”) and Host Deal India (“HDI”, “we”, “us”) for the use of our hosting, email, content delivery, domain and related services (the “Services”).

The spirit of these Terms is to make sure everyone using the Services does so with regard for other internet users and in line with the requirements of our network. They are not exhaustive: we may add, delete or amend any provision at any time, effective when the updated Terms are posted on this page.

When you accept these Terms you also accept the policies they link to. Except where an authorised representative of HDI has expressly agreed otherwise in writing, these Terms supersede any other agreement, whether written, oral or implied by conduct.

Complaints about a customer breaching these Terms should go to abuse@hostdealindia.com.

2. Acceptable use

The Services may be used for lawful purposes only. You are responsible for everything published, stored or transmitted through your account, and for keeping your contact details and billing information accurate.

You must not use the Services in a way that interferes with our platform or with other customers, including any activity described in sections 3 and 7.

3. Server resources

HDI is the sole arbiter of what counts as excessive server usage. Any account deemed to be adversely affecting server performance or network integrity may be suspended without prior notice.

  1. The shared hosting service provides web space on our servers so you can upload pages and files to publish websites.
  2. Shared hosting gives you “unlimited” server space for normal, non-file-distribution web usage. For sites that distribute video, audio or other files we reserve the right to apply a bandwidth limit of 250 GB per calendar month.
  3. Non-file-distribution usage is unaffected by any limit applied to file downloads.
  4. On shared hosting (other than a virtual private server you have purchased), you may not:
    1. use more than 10% of the platform’s processing capacity — for example through CGI scripts, or intensive FTP, PHP or HTTP operations;
    2. run stand-alone, unattended server-side processes or daemons, including IRC daemons;
    3. run any kind of web spider or indexer;
    4. run software that interfaces with an Internet Relay Chat network;
    5. run any BitTorrent application, tracker or client — you may link to legal torrent files hosted elsewhere, but not host or store them with us;
    6. take part in file-sharing or peer-to-peer activity;
    7. run gaming servers;
    8. run scheduled tasks other than those configured through our control panel;
    9. give away web space under a domain;
    10. operate a proxy website or service;
    11. act as a remote file host for other websites;
    12. operate self-hosted file sync or “cloud storage” services, including OwnCloud, Pydio and SparkleShare.

The Services must not be used as an offsite backup facility. Everything you upload must be web-visible unless it is needed to run your site; we may delete files or directories that are not web-visible without notice.

All pages you host are available to search engines unless you take steps to prevent it. If you optimise for search, you agree to use techniques that comply with the published guidelines of Google, Bing, Yahoo and other major engines.

MySQL databases are limited to 1,024 MB (1 GB) each; we will notify you when a database reaches that size. If you need more than 1 GB in a single database, open a support ticket and we will discuss extending it.

4. Suspension and termination

We decide, at our discretion, whether there has been a breach of this acceptable use policy. Where there has been a breach we may take any action we consider appropriate, including:

  1. immediate, temporary or permanent withdrawal of your right to use the Services;
  2. immediate, temporary or permanent removal of material uploaded to our servers;
  3. a warning;
  4. legal proceedings to recover costs, including reasonable administrative and legal costs, resulting from the breach;
  5. further legal action; and
  6. disclosure of information to law enforcement where we reasonably consider it necessary.

Failure to comply with this policy is a material breach of the terms on which you are permitted to use the Services.

5. Spam

Sending unsolicited bulk or commercial messages over the internet (“spam”) is prohibited, whether or not it overloads a server or disrupts service to other customers. Spam also includes maintaining an open SMTP relay, spamming from another provider’s service while referencing a site hosted with us, and selling or distributing software that facilitates spamming. Violations result in immediate suspension. We decide, in our sole discretion, what constitutes a violation of this section.

6. Uptime guarantee

We guarantee that your website will be up at least 99.9% of the time in any 12-month period. This covers network and web server uptime. It does not cover areas outside our direct influence, such as backbone provider failures, fibre cuts, DNS or registrar issues with your domain, denial-of-service attacks, or connectivity between your location and our data centre. It also does not apply to interruptions caused by events we cannot influence, such as acts of God or war.

If we miss the 99.9% guarantee, we will issue hosting credit to your account: one additional month of hosting for every 8 hours of downtime beyond the guaranteed level.

7. Prohibited services

IRC. IRC servers and IRC bots may not be operated on our hosting.

Software distribution and gaming. Our hosting accounts are not configured for distributing software or multimedia, including file sharing, torrents, warez or pirated material. Running online games is prohibited because of the CPU and memory it consumes.

8. Ownership of accounts

The legal owner of a website and hosting account is the individual or organisation recorded as the owner in our database. Where ownership is disputed, customers agree to cooperate with our security measures and procedures.

9. Illegal use

Our servers may be used for lawful purposes only. Transmitting, storing or distributing information, data or material that breaks any applicable law or regulation — or that directly facilitates breaking one — is prohibited. This includes copyrighted material, trademarks, trade secrets or other intellectual property used without authorisation, and material that is obscene, defamatory, an illegal threat or in breach of export control laws.

By purchasing the Services, you confirm that neither you nor the organisation you represent is a suspected terrorist as defined in Executive Order 13224, is owned or controlled by one, or is a member of, related to or controlled by any organisation on the Annex to that order, as amended.

10. Copyright and DMCA

The Digital Millennium Copyright Act (“DMCA”) sets out the law on copyrighted material online, and all customers are subject to it. Anyone notifying us of infringement by a customer must follow the procedure below. Accounts subject to a valid notification may be terminated at our sole discretion.

  1. The physical or electronic signature of the copyright owner, or of a person authorised to act for them (the “Claimant”).
  2. Identification of the copyrighted work claimed to have been infringed.
  3. Identification of the material claimed to infringe, with enough detail for us to locate it — including URLs and specific descriptions at each URL.
  4. The Claimant’s name, address and telephone number.
  5. A statement that the Claimant has a good-faith belief that use of the material is not authorised by the copyright owner or their agent.
  6. A statement, under penalty of perjury, that the notification is accurate and that the Claimant is authorised to act for the copyright owner.

Send notifications by post to: Host Deal India, PO Box 10, Savarkar Nagar, Gangapur Road, Nashik, Maharashtra, India. We are not required to respond to notices that do not meet the DMCA requirements, and we will refer anyone misusing the DMCA to law enforcement. Where we must remove or disable access to material, you acknowledge we may do so by disabling access to your entire website.

11. Prohibited content

Storing, posting, displaying, transmitting or advertising child sexual abuse material is prohibited. We are required by law to notify law enforcement when we become aware of such material on, or transmitted through, our Services, and we will do so.

12. Indemnity, disclaimer and liability

Indemnification. You agree to protect, defend, hold harmless and indemnify HDI, any related third party (including vendors), and our executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries and affiliates from any liabilities, losses, costs, judgments, damages, claims or causes of action — including legal fees — arising from your use of the Services.

Disclaimer. The Services are provided on an “as is, as available” basis without warranties of any kind, express or implied, including merchantability, fitness for a particular purpose or non-infringement. We expressly disclaim any representation that the Services will be error-free, secure or uninterrupted. No advice given by us, our employees or licensors creates a warranty, and you may not rely on such advice. We are not liable for any cost or damage arising directly or indirectly from any transaction or use of the Services.

Limitation of liability. To the maximum extent permitted by law, in no event and under no theory of law or equity will HDI — including its executives, directors, officers, attorneys, managers, employees, consultants, contractors, agents, parent companies, subsidiaries, affiliates, third-party providers, merchants or licensors — be liable for loss of a domain name, business or personal loss, lost revenue, increased expenses, cost of substitute services, or any other loss or damage, or for any consequential, special, incidental, punitive or indirect damages arising from the use of, or inability to use, the Services — even if advised of the possibility. Our total cumulative liability to you or any third party for all damages related to these Terms or the Services, including negligence, is limited to the amount you actually paid for the Services giving rise to the claim in the three months before the loss occurred.

Modifications. We may discontinue, upgrade, replace or modify any software, application, data, hardware or equipment used to provide the Services. Such changes may affect your applications and content; you are solely responsible for those, and we are not liable for them, except as expressly agreed.

13. Backups of data

Unless we have expressly agreed otherwise in writing, you are solely responsible for managing and backing up your data, and for keeping any software you use up to date with patches and upgrades. Our servers must not be used as backup storage; they are intended for hosting web files.

14. Support scope

Hosting mixes customer-supplied software with third-party products, so it is worth being clear about who is responsible for what.

What we cover

  • Core services. We monitor FTP, email, SSH, SiteCP, MySQL and PHP, and will manually check anything you believe is misbehaving.
  • Server management. We maintain, secure and configure the software on our servers, including Apache, MySQL and PHP. Installed packages may not always be the latest version, or compatible with your own software — ask us if you are unsure.
  • Hardware maintenance. We monitor and maintain server hardware, and repair failures as quickly as we can.
  • Basic script installation. We install specific third-party scripts on request. We do not support how those scripts are used, will not customise them after installation, and cannot guarantee their security or maintenance — updates and security fixes are your responsibility.

What you cover

  • Basic knowledge. You are expected to be comfortable with directory structures and internet concepts such as DNS, email and FTP.
  • Domains. If your domain is registered elsewhere, you manage DNS changes, nameserver registration and nameserver updates with your registrar. If you do not use our nameservers, you are responsible for pointing DNS records at the correct IP address, which can change without notice.
  • Email clients. We help with basic settings for Outlook, Apple Mail or Thunderbird, but not advanced configuration or troubleshooting such as spam filtering or third-party accounts.
  • FTP clients. We will help you connect using known-good settings, but cannot troubleshoot every FTP client’s advanced configuration.
  • Scripts and applications. You are fully responsible for the operation of your scripts and applications, for troubleshooting them, and for keeping them on the latest version.

15. Billing, payments and renewals

  • Currency. Prices are listed in Indian Rupees (INR) and exclude GST unless stated otherwise.
  • Indian customers. Payments are processed by CCAvenue, and can be made by UPI, net banking, debit card or credit card.
  • Customers outside India. Payments are processed by PayPal in your own currency; your bank or PayPal may apply conversion charges.
  • Terms. Monthly plans are billed for 1, 2 or 3 years. Lifetime plans are a one-time payment with no renewals.
  • Renewals. Shared hosting renews automatically unless cancelled before the renewal date. You can cancel at any time from SiteCP; service continues to the end of the paid term.
  • 30-day money-back guarantee. New hosting orders may be cancelled within 30 days of the order date for a full refund of the hosting fees. Domain registrations, SSL certificates and other third-party fees are not refundable once registered or issued. To claim, open a billing ticket from SiteCP or email us from the address on the account.
  • Refunds after 30 days. After the guarantee window, fees for time already served are non-refundable unless a refund is required by law or we have expressly agreed one in writing. Uptime shortfalls are handled by account credit, as described in section 6.
  • Failed payments. If a renewal payment fails, we may suspend the service until it is settled, and may remove data after a further 30 days.

16. Migrations

Migrations are carried out by our team, either with scripts or manually depending on your current host. To do that we need working credentials for your existing hosting — a control panel login, or FTP/SSH details. You confirm you are authorised to share them.

You remain responsible for your old host and for keeping a current backup until migration is complete and DNS has been switched. We are not responsible for data or settings that the old host does not expose to us.

17. Third-party services

Some Services are provided by third parties, and your use of them may be subject to additional terms, policies and conditions beyond this agreement.

Independent contractors. Nothing in these Terms creates a partnership, joint venture, or employer–employee or principal–agent relationship. Each party is an independent contractor and has no authority to bind the other.

Construction and interpretation. References to any gender include all genders; the singular includes the plural and vice versa. Headings are for convenience only and do not affect interpretation, and no rule of construction will operate against the drafting party.

Entire agreement. These Terms and any specific agreement for the Services constitute the complete understanding between us. They are between HDI and the customer only and confer no rights on third parties.

18. Governing law

These Terms are governed by the laws of India, and the courts at Nashik, Maharashtra have exclusive jurisdiction over any dispute arising from them or from the Services.

We reserve the right to refuse, cancel or suspend service at our sole discretion, including for spamming or abuse of our staff or servers. All sub-networks and distributive hosting sites associated with HDI must follow these policies.

Questions about these Terms, or a notice under section 10:

These Terms were last updated on 10 November 2026. If we make material changes we will post the revised version here with a new date.

Questions before you sign up?

Talk to our team about plans, billing or migration — no obligation.

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